Shipping policy

Last updated: 9 October 2026

This Shipping Policy explains how orders placed through the Renewa Formula online store are processed and delivered.

Delivery area

We currently offer delivery within the United Kingdom.

At this stage, we do not offer international delivery. We may expand our delivery areas in the future.

Processing times

Orders are usually dispatched within 1–2 working days of being placed.

Orders are not normally dispatched on weekends or UK public holidays. Orders placed during busy periods, product launches or promotional events may take slightly longer to process.

If there is an unexpected delay, we will contact you using the details provided at checkout.

Delivery times

Once dispatched, standard UK delivery is expected to take approximately 2–3 working days.

Delivery times are estimates and are not guaranteed. Delays may occur due to:

    • Courier or postal service delays

    • Adverse weather

    • Industrial action

    • Public holidays

    • Incorrect or incomplete delivery information

    • Events outside our reasonable control

Delivery charges

Standard UK delivery is charged at £3.95.

Free standard UK delivery is available on orders of £50 or more.

Any delivery charges will be shown clearly at checkout before you complete your purchase.

Tracking

Where tracking is available, tracking information will be sent to the email address provided at checkout once your order has been dispatched.

Please check your tracking information before contacting us about a delivery.

Incorrect delivery information

Please check that your delivery address is correct before completing your order.

We cannot be responsible for delays, failed delivery or additional delivery costs caused by an incorrect or incomplete address provided at checkout.

If you realise that you have entered the wrong address, please contact us as soon as possible at admin@renewaformula.com. We will try to help, but we cannot guarantee that the address can be changed once the order has been dispatched.

Missing or delayed orders

If your order has not arrived within the expected delivery timeframe, please contact us at admin@renewaformula.com with your order number.

We may need to contact the delivery provider to investigate the delay.

Please allow the delivery provider’s stated investigation period to pass before we can treat an order as lost.

Damaged deliveries

If your order arrives damaged, please contact us as soon as possible with:

    • Your order number

    • A description of the damage

    • Photographs of the packaging and product

We will review the issue and arrange an appropriate resolution where the product has been damaged during delivery.

Returned or refused deliveries

If a parcel is returned to us because the delivery address was incorrect, delivery was refused or the parcel was not collected, we may contact you to arrange redelivery.

Additional delivery charges may apply.

If you prefer not to have the order redelivered, any refund will be handled in accordance with our Return and Refund Policy.

Contact

If you have questions about delivery, please contact:

Email: admin@renewaformula.com
Telephone: +44 7429 184073

Nothing in this Shipping Policy affects your statutory rights under UK consumer law.